Return Policy

  • We guarantee you will be 100% satisfied with your specimen or we’ll refund your purchase price in full upon safe return of the specimen in original condition within 30 days.
  • If you are unsatisfied with your specimen let us know immediately so we can begin to resolve the issue as soon as possible.
  • All refunds are processed within 2 weeks from the date when it was received back.
  • If your item arrives damaged, please contact us and we will resolve everything at your convenience. But DOA (Damage On Arrival) should be reported within 1 business day from the delivery date, no exceptions.
  • All returned items must be sent back in original packaging accompanied by the packing slip.
  • The buyer is responsible for all return shipping charges if the reason is other than DOA or wrong specimen.